Every door and window we sell comes with a 10-year manufacturer guarantee as standard, covering the frame and hardware against manufacturing defects under normal domestic use.
What's covered
- Frame and profile defects
- Hardware faults (hinges, locks, running gear) under normal use
- Faults present on delivery or arising from manufacturing
What's not covered
- Damage caused by incorrect installation
- Accidental damage after delivery
- Normal wear and tear
If you believe your door or window has a fault covered by this guarantee, contact us at hello@nexodoors.co.uk with your order number and photos of the issue, and we'll advise on next steps.